The Role & Expectations
The work is advertising and letting properties, vetting tenants, collecting rent, organising maintenance, carrying out inspections and dealing with disputes and emergencies. Organisation, good communication and problem-solving matter, since you balance the needs of landlords and tenants and must keep on top of legal and safety duties.
It is a mix of office work and visiting properties, usually weekday hours with some flexibility for viewings or emergencies, and pay is a steady salary that grows with experience. The work can be stressful when repairs, complaints or difficult tenants pile up, but it is varied and people-focused.
You can get in without a degree, often starting in estate or letting agency and learning on the job, sometimes through an apprenticeship. Industry qualifications in property or lettings help, and you must know the housing and safety laws that apply.
Daily Responsibilities
- Advertise and let properties
- Vet tenants and arrange tenancies
- Collect rent and chase arrears
- Organise repairs and maintenance
- Carry out property inspections
- Handle tenant and landlord queries
- Keep records and follow housing law