← All apprenticeships · Transport and logistics · ST0907
Level 2Intermediate · GCSE equivalent

Aviation customer service operative

Ensure the safe, efficient and effective check-in, boarding, departure and arrival of people.

Typical duration
1 year
Training funded
up to £3,500
Route
Transport and logistics
Standard ref
ST0907
Where this apprenticeship leads
Passenger Services AssistantAI exposure 60% · Very High
Starting out
£18,000 - £22,000
Experienced
£25,000 - £30,000
Senior
£35,000+
Full career profile - salary progression, top employers, AI outlook →

Role overview

An aviation customer service operative is the first point of contact for passengers at an airport, providing check-in, boarding, and passenger assistance services to ensure a smooth and positive airport experience. Apprentices learn airport procedures, airline systems, security awareness, and how to assist passengers with accessibility needs or disrupted journeys. This role can lead to senior agent, supervisor, or specialist roles in passenger operations.

Careers this apprenticeship leads to

Salary progression, top employers and day-to-day reality for the roles this standard prepares you for.

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